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§ 1 Basic data
The outlet.zerowaste.design.pl online store is run by the entrepreneur Zero Waste Design Sp. z o.o. with headquarters in Warsaw, at ul. Twarda 18, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court in Warsaw, XII Commercial Division, under KRS number 0000751565, with NIP: 5252765609 and REGON number: 381483948, hereinafter referred to as the Seller.
§ 2 General provisions
1. These regulations define the rules for using the outlet.zerowaste.design.pl online store, placing orders for products available in the store, delivering the ordered products to the Customer, paying the sale price of the products by the Customer, the Customer's right to cancel the order and withdraw from the contract and the rules for submitting and considering complaints.
2. To use the outlet.zerowaste.design.pl online store, including browsing the store's assortment and placing orders for products, you need:
a) a computer with access to the Internet and a web browser such as Internet Explorer, Mozilla Firefox, Opera;
b) enabling "cookies" and javascript,
c) an active e-mail account (e-mail).
3. The customer should use the outlet.zerowaste.design.pl online store, in accordance with its intended purpose.
4.The customer should refrain from any activity that could affect the proper functioning of the outlet.zerowaste.design.pl online store, including, in particular, any interference with the content of the online store or its technical elements, including the provision of illegal content. .
§ 3 Orders, shipping and delivery of goods
1. All prices are given in Polish zlotych and include VAT. The price given for each product is binding at the time of placing the order by the Customer.
2. Placing an order takes place via the website outlet.zerowaste.design.pl. After placing the order, the Customer is sent an e-mail about its receipt by the Seller.
3. The condition for the release of the ordered goods to the Customer is in the case of:
orders paid by bank transfer - confirmation by the Customer of the order by e-mail and receipt of the payment for the ordered goods and delivery costs
4. The customer chooses the method of delivering the goods from the following options:
Pickup of the ordered goods in person at the agreed Collection Point during the opening hours of a given point.
5. For each purchased product, the Customer receives a receipt or a VAT / VAT invoice. In the case of invoices, the Seller shall each time specify the type of document issued (VAT / VAT invoice).
6. In case of delay in collecting the goods by the Customer who is a Consumer within the agreed time limit, the Seller shall call the Customer in a manner agreed with him and in writing to collect the purchased goods within the specified additional period, not shorter than 7 days, under pain of charging a fee for non-contractual storage of goods. After the ineffective expiry of the additional deadline, the Seller shall be entitled to charge fees for non-contractual storage of items at the current market rate for the warehouse space in the city of the Seller. The customer will be informed each time about the amount of the fee for non-contractual storage in the request to collect the goods.
7. In case of delay in collecting the goods by the Customer who is not a Consumer, the Seller may return the item for storage at the expense and risk of the Customer, in accordance with Art. 551 § 1 of the Civil Code
§ 4 Payment
- Payment methods for the ordered goods:
bank transfer to the Seller's bank account (in this case, the order will be processed the next day after the Customer completes the ordering process in the online store, and the shipment will be made within 7 days from the receipt of funds on the Seller's bank account, the Customer should make the payment in within 7 days from the conclusion of the contract.
§ 5 Withdrawal from the contract and return of goods
The Customer who is a Consumer has the right to withdraw from this contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the date of receipt of the goods.
In order to exercise the right to withdraw from the contract, the consumer should inform the seller about it by means of an unequivocal statement (e.g. by sending a letter by post to the Seller's correspondence address or to the e-mail address on the website).
To meet the deadline, it is enough to send a statement before its expiry.
Returning or handing over the item should be made to the address agreed with the Seller immediately, and in any case not later than 14 days from the date on which the Consumer informed the Seller about the withdrawal from the contract. The deadline is met if the Consumer sends the item back within 14 days.
The direct costs of returning the goods are borne by the Consumer.
In case of withdrawal from the contract, the Seller shall return all payments received from the Consumer after returning the goods to the address designated by the Seller, immediately, and in any case not later than 14 days from the date on which the Seller was informed about the exercise of the right to withdraw from this contract.
The reimbursement will be made using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different method of return, which does not involve any costs for him.
The Seller may withhold the reimbursement until receipt of the item or until proof of its return by the Consumer is provided, depending on which one occurs first.
The consumer is responsible for reducing the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
If the Consumer exercises the right to withdraw from the contract after expressly requesting the service before the deadline to withdraw from the contract, the Consumer is obliged to pay for the service fulfilled until the withdrawal from the contract. The amount of the payment is calculated in proportion to the scope of the service provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service provided.
The right to withdraw from the contract does not apply to contracts in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy his individual needs.
§ 6 Complaints
The goods sold are used goods with traces of use, the Customer accepts the condition of the goods upon delivery. If the received goods are defective, the Customer may use the Seller's rights under the warranty. The Customer has the right to file a complaint within 2 (two) years from the date of delivery of the goods, however, if the subject of the sales contract were used things, the deadline for submitting a complaint is 1 (one) year.
In the event of a complaint, the Customer may send back or deliver the goods to the email address provided on the website. Be by mail to the Seller's address.
The store will immediately, but no later than within 14 days from the date of submitting the complaint, respond to it and refund the Customer's receivables in accordance with applicable regulations.
If the item sold has a defect, the Customer may submit a declaration of price reduction or withdrawal from the contract, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective item with a defect-free one or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the Seller or the Seller has not satisfied the obligation to replace the item with a non-defective one or to remove the defect.
If the Customer is a Consumer, he may, instead of the removal of the defect proposed by the Seller, demand that the item be replaced with a non-defective one, or instead of replacing the item, demand that the defect be removed, unless it is impossible to bring the item into compliance with the contract in the manner chosen by the Consumer or would require excessive costs compared to the manner of proposed by the Seller. When assessing the excess of costs, the value of the defect-free item, the type and significance of the defect found are taken into account, as well as the inconvenience to which the Consumer would be exposed if otherwise satisfied.
The reduced price should be in such proportion to the price resulting from the contract in which the value of the defective item is to the value of the item without a defect.
A buyer who is not a Consumer may not withdraw from the contract if the defect is irrelevant.
The Customer may request that the item be replaced with a non-defective one or that the defect be removed. The seller is obliged to replace the defective item with a non-defective one or remove the defect within a reasonable time without undue inconvenience to the customer. The Seller may refuse to satisfy the Customer's request if it is impossible to bring the defective item into conformity with the contract in the manner chosen by the Customer or would require excessive costs compared to the second possible method of bringing it into compliance with the contract. If the Customer is an entrepreneur, the Seller may refuse to replace the item with an item free from defects or to remove the defect also when the costs of compensating this obligation exceed the price of the item sold.
If the defective item has been installed, the Customer may request the Seller to disassemble and reinstall it after replacing it with a non-defective one or removing the defect. In the event of failure to perform this obligation by the Seller, the Customer is entitled to perform these activities at the expense and risk of the Seller. The Seller may refuse to dismantle and reinstall if the cost of these activities exceeds the price of the item sold. If the Customer is a Consumer, he or she may require the Seller to disassemble and reassemble, however, he is obliged to incur part of the related costs exceeding the price of the item sold or may require the Seller to pay part of the disassembly and reassembly costs, up to the price of the item sold.
In case of returning the item and of withdrawal from the contract and replacement of the item with a non-defective one, the Customer who exercises the rights under the warranty is obliged to deliver the defective item at the expense of the Seller to the place indicated in the contract of sale, and if such a place is not specified in the contract - to the place where the item was delivered to the customer. If, due to the type of item or the way it was installed, the delivery of the item by the Customer would be excessively difficult, the Customer is obliged to make the item available to the Seller at the place where the item is located.
The Seller is obliged to accept the defective item from the Customer in the event of replacement of the item with a non-defective one or withdrawal from the contract
If the Customer requested replacement of the item or removal of the defect or submitted a price reduction statement, specifying the amount by which the price is to be reduced, and the Seller did not respond to this request within 14 days, it is considered that the request was considered justified.
§ 7 Personal data
The Customer agrees to the processing of the personal data provided by the Seller in the process of using the online store holandmebel.pl and making purchases in this store. Providing personal data by the Customer is voluntary, however, the lack of consent to the processing of personal data by the Seller may prevent the Seller from providing services electronically and making purchases by the Customer in the online store.
The administrator of personal data is Magdalena Lichnerowicz, running a business under the name "HOLAND-MEBEL Rafał Licznerowicz, Magdalena Lichnerowicz", Jastrzębie 48, 87-322 Jastrzębie, REGON 340071689, NIP 874-156-42-08, registered by the Head of the Bartniczka commune under the number 19/2005, entered into CEIDG.
The Seller processes personal data in the scope of providing services by electronic means, including concluding with the Customer and performing contracts for the sale of products ordered by the Customer in the Online Store and in order to issue an invoice or bill.
The Customer has the right to access their personal data at any time and to correct and delete them.
The Customer declares that the personal data provided by him is the Customer's data.
Detailed provisions regarding the protection of the Customer's personal data can be found on the Store's website dedicated to the Privacy Policy.
§ 8 Final provisions
All product names posted on the website of the online store are used for identification purposes and may be protected and reserved under the provisions of the Act of June 30, 2000, Industrial Property Law (Journal of Laws of 2013, item 1410, as amended).
The Seller has the right to change the prices of the goods on offer, to introduce new goods to the online store's offer, to carry out and cancel promotional campaigns on the store's website or to make changes to them. The above right does not apply to orders already placed by the Customer. Orders are processed according to the rules in force at the time of placing the order by the Customer.
Any disputes arising between the Customer who is not a Consumer and the Seller will be settled by the court competent in the city of the Seller.
In matters not covered by the regulations, the provisions of Polish law shall apply, in particular the Civil Code, the provisions of the Act of May 30, 2014 on consumer rights and the Act of July 18, 2002 on the provision of electronic services.
For statistical purposes and in order to ensure the highest quality of services, the online store uses information saved by the server on the Customer's end device, which is then read each time the web browser connects (so-called "cookies"). The customer may at any time change the browser settings so that it does not accept such files or informs about their transmission. However, it should be remembered that not accepting "cookies" may cause difficulties in using the online store. More information in this regard can be found in the Privacy Policy.
The Seller has the right to change the regulations. The amendment to the regulations becomes effective on the date indicated by the Seller, not less than 14 from the date of publishing the new regulations on the website. In addition, the Seller will notify the Customer who is a Consumer about changes to the regulations to the e-mail address in order to accept the regulations. Orders placed before the entry into force of amendments to the regulations are implemented in accordance with the existing provisions of the regulations.
